Fair refunds,
no surprises
We want you to be completely confident using Blink N Ship. If something doesn't work out, our refund policy is designed to be fair, transparent, and hassle-free.
Our refund promise
We believe in our platform, and we want you to believe in it too. That's why we offer a straightforward refund policy: if you're not satisfied within the first 30 days of any paid subscription, you get your money back — no questions asked. For users on our Growth or Business plans who cancel mid-cycle, we provide a prorated refund for the unused portion. Shipping labels and courier fees are not refundable once used, as those costs are passed directly to our courier partners. Below, you'll find every detail of how refunds work at Blink N Ship.
Money-Back Guarantee
Refund Review Time
No Admin Fees
Business Days Processing
Free Trial Period
Try before you commit
Every new Blink N Ship account comes with a 30-day free trial on the Starter plan — no credit card required. During this period, you have full access to all features of the Starter plan. If you cancel before the trial ends, you will never be charged. No billing information is collected until you choose to upgrade. We believe the best way to evaluate our platform is to use it, and the free trial gives you plenty of time to decide if Blink N Ship is right for your business.
Subscription Refunds
Money-back guarantee & prorated refunds
If you upgrade to a paid subscription and decide Blink N Ship isn't the right fit within the first 30 days, we offer a full refund — no questions asked. After the initial 30-day period, if you cancel your subscription mid-cycle, you will receive a prorated refund for the unused portion of your billing period. For example, if you cancel your annual Growth plan after 4 months, you'll receive a refund for the remaining 8 months. Monthly subscriptions cancelled after the first 30 days are not refunded for the remainder of the current month but will not be renewed.
Shipping Label Refunds
When courier fees can and cannot be refunded
Shipping labels and courier fees purchased through Blink N Ship are generally non-refundable once generated, as these costs are paid directly to our courier partners (TCS, Leopard, and others). However, if a label was created in error (wrong address, duplicate label, incorrect weight) and has not been scanned by the courier, you may request a cancellation and refund within 24 hours of purchase. If a shipment is lost or damaged by the courier, the claim process is handled directly with the courier partner, and Blink N Ship will assist you in filing the claim. We do not profit from courier fees — they pass through at cost.
Partial & Prorated Refunds
How we calculate partial refunds
Partial refunds are calculated based on the number of full unused days remaining in your billing cycle. The calculation is: (Remaining Days / Total Days) × Amount Paid. We do not charge any administrative or processing fees on refunds — you get back exactly what you're owed. Refunds are issued to the original payment method within 5-10 business days. For payments made via JazzCash or other local methods, refunds are processed to your account within 3-5 business days. International payments via Stripe may take up to 10 business days to reflect.
Exceptions & Non-Refundable Items
What is not covered by our refund policy
While we aim to be as fair as possible, certain items are non-refundable. These include: shipping labels already scanned or in transit (these must be claimed through the courier's insurance process); add-on services purchased for specific orders that have already been fulfilled; third-party integration fees paid to external services; and any usage beyond the limits of your plan that incurred overage charges. Additionally, accounts terminated for violation of our Terms of Service are not eligible for refunds. We reserve the right to deny refund requests that appear fraudulent or abusive.
How to Request a Refund
Simple 3-step process
Requesting a refund is straightforward. First, log into your Blink N Ship account and navigate to Settings > Billing > Request Refund. Second, select the subscription or item you'd like refunded and provide a brief reason (optional, but helpful for us to improve). Third, submit your request — our billing team will review and process it within 2 business days. Alternatively, you can email us directly at hello@blinknship.com with the subject line "Refund Request" and your account email. We'll take care of the rest. You will receive a confirmation email once the refund is initiated.
Chargeback Policy
Our approach to payment disputes
We understand that sometimes chargebacks are initiated in error. Before filing a chargeback with your bank or payment provider, please contact us directly at hello@blinknship.com. We resolve the vast majority of billing disputes directly and quickly, often within 24 hours. If a chargeback is filed without first contacting us, your account may be suspended until the dispute is resolved. If the chargeback is found to be in our favor, we will reinstate your account. Repeat chargebacks may result in permanent account closure. We believe direct communication resolves issues faster and more fairly than chargeback processes.
Questions & Assistance
We're here to help with any refund questions
If you have any questions about our refund policy, need help requesting a refund, or want to understand your eligibility, our support team is ready to assist. You can reach us via email at hello@blinknship.com, through WhatsApp at +92 300 1234567, or through the in-app chat. We typically respond within 4 hours during business hours (Monday to Saturday, 9 AM to 9 PM). For billing-specific inquiries, please include "Billing" in your subject line so we can route your request to the right team member faster.
How refunds work in 4 simple steps
Submit Request
Log into your account and go to Settings > Billing > Request Refund, or email us.
We Review
Our billing team reviews your request within 2 business days. We may reach out if we need clarification.
Refund Issued
Approved refunds are processed within 5-10 business days back to your original payment method.
Confirmation
You'll receive an email confirmation with the refund amount and expected arrival date.
Our 30-day
money-back guarantee
Try Blink N Ship risk-free. If you're not satisfied within the first 30 days of any paid plan, we'll refund your full payment — no questions asked. That's our promise.
Our support team is here to help. Reach out and we'll clarify everything.